Effective Date: September 24, 2026
At LOJE Corp., we are committed to providing professional website design, eCommerce development, digital marketing, Google Ads management, and related online business services. Because most of our services involve customized work, professional labor, digital products, third-party services, and project-specific resources, the following refund policy applies to all services provided by LOJE Corp.
1. Deposits and Initial Payments
Unless otherwise stated in a written proposal or agreement, deposits and initial payments made to begin a project are non-refundable once work has commenced.
Work may include, but is not limited to:
- Project consultation and planning
- Research and strategy development
- Website layout and design
- Graphic design
- Domain or hosting configuration
- WordPress or eCommerce setup
- Plugin or software installation
- Website programming and development
- Content organization
- Google Ads account setup
- Keyword research
- Advertising campaign development
- Digital marketing strategy
The initial payment reserves LOJE Corp.’s time and resources for the project.
2. Website Design and Development Services
Website design, eCommerce development, shopping cart development, and other custom development services are created specifically for each client.
Once design, development, programming, configuration, or related work has begun, payments for completed work and work already performed are non-refundable.
If a client cancels a project before completion, LOJE Corp. may calculate the amount of work completed up to the date of cancellation. Any outstanding balance for completed work may become immediately due.
If payments made by the client exceed the value of completed work, LOJE Corp. may, at its discretion, refund the unused portion after deducting completed work, administrative costs, and any non-refundable third-party expenses.
3. Completed Projects
Once a website, eCommerce store, advertising campaign, graphic design, or other project has been completed, approved, delivered, launched, or transferred to the client, payments are considered final and are non-refundable.
Client approval may be provided by email, text message, messaging application, written communication, payment of a final invoice, publication of the website, or other reasonable confirmation.
4. Revisions
Reasonable revisions may be included according to the client’s proposal, invoice, or service agreement.
Requests that significantly change the original project scope may be considered additional work and may require additional fees.
Refunds will not be provided solely because a client changes their preferences, business direction, branding, content, products, services, or marketing strategy after work has begun.
5. Google Ads and Digital Marketing Services
Fees paid to LOJE Corp. for Google Ads management, advertising setup, campaign management, search engine marketing, digital marketing, consulting, or related services are generally non-refundable once services have been performed.
Advertising results cannot be guaranteed because campaign performance may be affected by factors outside LOJE Corp.’s control, including:
- Market conditions
- Competition
- Search volume
- Advertising budgets
- Google Ads policies
- Website performance
- Product or service pricing
- Customer demand
- Geographic targeting
- Changes made by advertising platforms
A lack of specific advertising results, leads, sales, clicks, impressions, rankings, or conversions does not automatically qualify a client for a refund.
6. Advertising Budgets
Advertising budgets paid directly to Google, Meta, Microsoft, or another advertising platform are separate from LOJE Corp.’s management fees.
LOJE Corp. does not control refunds for advertising funds paid directly to third-party platforms.
Any request for a refund of advertising credit or unused advertising funds is subject to the applicable advertising platform’s policies.
7. Third-Party Fees
Payments made for third-party products or services are generally non-refundable once purchased or activated.
These may include:
- Domain names
- Website hosting
- SSL certificates
- Premium WordPress themes
- Plugins
- Software licenses
- Stock photography
- Fonts
- Applications
- eCommerce services
- Email services
- Advertising costs
- API services
- Other third-party subscriptions or services
LOJE Corp. is not responsible for the refund policies of third-party providers.
8. Monthly and Recurring Services
Monthly services such as website maintenance, digital marketing, Google Ads management, hosting management, SEO services, or other recurring services are billed for the applicable service period.
Fees for a billing period in which services have already begun are generally non-refundable.
Clients wishing to cancel recurring services should provide notice before the next billing period according to the terms of their individual service agreement.
9. Project Delays Caused by the Client
Clients are responsible for providing necessary information, content, photographs, account access, approvals, and feedback within a reasonable period.
If a project is delayed because the client does not provide requested materials or communication, the delay does not qualify the client for a refund.
Projects that remain inactive for an extended period may be placed on hold, archived, or subject to additional restart or project management fees.
10. Chargebacks and Payment Disputes
Clients agree to contact LOJE Corp. before initiating a chargeback or payment dispute so that both parties have an opportunity to resolve the issue.
A chargeback does not eliminate the client’s responsibility to pay for services already performed, products purchased on the client’s behalf, or other valid outstanding amounts.
11. Refund Requests
Any refund request must be submitted in writing and should include:
- Client or business name
- Invoice or project information
- Description of the service
- Reason for the refund request
- Relevant supporting information
Refund requests will be reviewed based on the work completed, project agreement, payments received, and third-party expenses.
12. Exceptions
If a written proposal, contract, service agreement, or invoice contains refund or cancellation terms that differ from this Refund Policy, the terms of that specific agreement will take priority.
LOJE Corp. reserves the right to review exceptional circumstances on a case-by-case basis.
Contact Us
For questions regarding this Refund Policy, please contact:
LOJE Corp.
162-04 Crocheron Ave., #203
Flushing, NY 11358
Mobile: 917-618-0051
Email: lojecorp@gmail.com